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- IT Change Management
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Business Systems Change Management
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BUSINESS SYSTEMS CHANGE MANAGEMENT
Easing the pain of IT implementation
Changing a mission-critical IT system is an expensive, risky and disruptive process. Organisations spend billions every year upgrading and optimising their IT infrastructure to improve effectiveness and efficiency. Yet IT implementations regularly fail to generate the return on investment anticipated. One of the primary reasons for this disappointing ROI is that the very people expected to use the system – the end-users – are not adequately trained or prepared.
Industry analysts Forrester claim 70% of failed CRM deployments are due to a lack of user adoption, yet this can be overcome simply by making certain that users have the knowledge and skills they need to fully embrace the system.
Knowledge Solutions specialises in ensuring your entire workforce has the right knowledge, at the right time, to fully exploit and maximise the benefits of new and changed IT systems.
End-user adoption
For users to fully adopt a system they must first understand it properly. Knowledge Solutions uses simulations of business systems to ensure users are competent prior to go-live. Simulations are recognised to be the most effective method to get end-users up-to-speed quickly and efficiently.
Knowledge Solutions offers one of the most powerful and easy-to-use simulation tools available. Interactive features, such as ‘show me’ demos and movies, teach users the processes and procedures required for their role in a safe and supportive environment. With full help and support features throughout the simulation, users can learn a new system in bite-sized chunks over the intranet, in blended classroom-based learning sessions or online.
Integrated tracking, testing and reporting provides a high-level view of organisational readiness to go-live, ensuring only competent users move onto the live system. Additionally, any recurring problems with a particular process or procedure can be identified and consequently ironed out prior to going live.
User effectiveness and performance
User adoption is, however, only half the challenge. Business systems constantly evolve with new features, functions and capabilities whilst users forget aspects of the system they don’t use regularly. Keeping users up-to-date with system changes and ensuring knowledge remains fresh is vital to the continued success of the system.
Knowledge Solutions solves this problem by providing direct, in-process business support, enabling users to access critical business knowledge from within the live system. This approach reinforces best practices, manages change and ensures that users receive a constant trickle of updates, keeping their knowledge current and effective.
Knowledge Solutions IT Change Management works with virtually any IT system, so whether you’re rolling out SAP, Oracle, Siebel, etc, or your own bespoke IT system we can help you maximise the return on your investment.
