CERTIFICATION MANAGEMENT

Managing product, policy and process change

Using traditional methods, the costs involved in transferring key knowledge from those who know to those who need to know can be exorbitant, particularly in large organisations. Ever changing products, policies and procedures add to the complexity of managing workforce certification, necessitating a state of continuous learning – a state which until recently was not even realisable.

Knowledge Solutions Certification Management solves both of these problems with our unique knowledge transfer and learning solutions.

Knowledge Solutions Certification Management enables business experts to quickly and easily create, deliver and measure key learning and compliance programmes without the need for any technical or programming knowledge.

Learning and certification programmes can be rapidly delivered across the entire organisation in bite-sized chunks: over the intranet, in blended classroom-based learning sessions or online. Both internal staff and external stakeholders such as resellers, business partners and outsource providers benefit from relevant and timely learning content.

New content can be added and distributed at anytime, and flagged as compulsory to ensure staff complete key certified training when required. This approach creates a steady trickle of relevant learning content that keeps staff knowledge up-to-date without disrupting their day-to-day workload.

Integrated tracking, testing and reporting allows administrators to interrogate user progress and assess their needs, thereby gauging organisational readiness to go live on major change and compliance programmes.

Certification Management is the ideal tool to create, deliver and measure knowledge programmes for:

• Systems and processes
• Regulatory programmes such as Sarbanes Oxley, information security and disability
• Inductions
• Health and safety
• Compliance
• Product training
• Channel management
• Change management

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