CHANGE MANAGEMENT FOR IT SYSTEMS
A successful IT project has many stages – each of which needs to be planned and communicated to guarantee success. Invariably this change affects the entire, or a significant percentage, of the end-user community.
In the knowledge economy, the end user is a fundamental stakeholder in the success of the project and must understand, and be involved in, the “context” of the change. This ensures they understand both the programmes relevance to themselves and the impact on the business. It is therefore vital that the organisation is informed and motivated by the change throughout the process.
However, the time and resources available to adequately educate the end-users is always limited. Organisations need to find a way of delivering new knowledge and skills in a rapid and cost effective way.
Knowledge Solutions has over 12 years experience in the delivery of successful rapid knowledge transfer programs to support IT business and process changes
Our proven methodology consists of the following steps:
- Understand the change; and how it impacts on the organisation
- Rapid capture of application process workflow using application simulations
- Create sophisticated tests to assess user capability
- Transfer skills to the organisation based on role
- Measure the readiness to go live
- Reinforce the change at the point of need post go live
This approach has significant benefits to the organisation and reduces the risk of project failure caused by lack of end-user awareness.
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Interested? For more information or to arrange an online demonstration click here